Cancellation Policy

Group classes

Group classes can be cancelled free of charge up to 24 hours before the scheduled start time.

Cancellations made less than 24 hours before the class, as well as no-shows, will be charged as a used session.

Group classes require a minimum of 2 participants. If fewer than 2 participants are booked, the instructor is authorised to cancel the class. In this case, clients will receive a credit or alternative booking option.

Private sessions

Private sessions must be cancelled at least 24 hours in advance.

Cancellations made less than 24 hours before the scheduled session will be charged in full.

How to cancel

All cancellations must be made through the online booking system or by contacting the studio directly.

Late arrivals

If you arrive late to a class or session, the session will still end at the scheduled time. The full session will be charged.

Exceptional circumstances

In the case of serious injury or health issues, class passes may be paused upon agreement with the instructor. Please contact the studio as soon as possible to discuss your situation.

Changes by the studio

Pilates Power House reserves the right to:

• Change instructors

• Adjust the schedule

• Cancel classes if necessary

If a class is cancelled by the studio, clients will receive a credit or alternative booking option.

Contact

If you have any questions about cancellations, please contact:

Pilates Power House
pilates.powerhouse@gmail.com
+41 78 760 74 84